Refund & Returns Policy

365-Day Return Guarantee

At arvinate, we believe you should have enough time to truly experience our products.

That’s why we offer a 365-day return guarantee.

You can try your product for up to 365 days after delivery. If you are not satisfied, you can request a return and receive a refund.

To start a return, please contact our support team:

Please include your order number and a short explanation of your return request.

Once your request has been approved, our support team will provide you with return instructions.

Returns are at your own expense.

Once the returned product has been received and inspected, we will process your refund using the original payment method.

Refunds are typically processed within 5–10 business days after the returned item has been received.

Returned products should be in good condition and include all original parts and packaging where possible.

Products that show excessive damage or misuse may not qualify for a full refund.

If your product arrives damaged or defective, please contact us within 7 days of delivery.

Send an email to:

Please include:

• your order number
• a description of the issue
• photos of the product

Our support team will arrange a replacement or refund as quickly as possible.

If you receive the wrong item, please contact us and provide:

• your order number
• the product you ordered
• the product you received
• a photo of the item received

We will resolve the issue as quickly as possible.

If you wish to cancel your order, please contact us within 4 hours of placing your order.

After this period, the order may already be processed and cancellation may no longer be possible.

If the order has already been shipped, you can still return the product according to our 365-day return guarantee.

If you have any questions about returns, refunds, or exchanges, please contact us: